Home » Solutions » Augmented Reality with TeamViewer

Augmented Reality met TeamViewer

Harness the power of Augmented Reality (AR) for service and maintenance. TeamViewer Frontline is an AR solution for technicians.

Benefits of the solution

Efficient deployment of experienced staff

Experienced employees can perfectly act as remote experts, thanks to this solution. Knowledge sharing with new employees can be executed rapidly.

Safe and fast

Thanks to smart glasses, technicians can have all required complex information at their disposal, while keeping their hands free. In this way, repairs can be carried out safely.

Optimal AR integration

Optimally integrate AR into service and maintenance. Benefit from the combined power of TeamViewer, SAP and Ideo every time.

This solution allows the following employees to grow

Planners

Operational personnel

Hands free during inspections

A technician in the field can ask a colleague in the office for help through AR, for example by starting a live video. You can also quickly convert inspection steps into a visual workflow. Technicians can then go through these steps offline, keeping their hands free, and record information immediately.

Of course, everything is integrated into SAP. Examples include insights into communication around a work order after a work planner has called a technician from the FSM planning board. Or the automatic creation of measurement reports after a technician has started an AR inspection from an SAP mobile application.

Eneco improves process with innovative ICT solutions

Eneco is facing personnel challenges and increasing costs as a result of its ‘off-gas-free’ ambitions. To address this problem, Ideo has carried out a co-innovation project together with SAP and TeamViewer to support the field service personnel of the Heat department (Eneco Heat). The use of AR with TeamViewer will help Eneco to manage the fast-growing heat networks and limit the increasing personnel costs.

Related products

SAP Service & Asset Manager (SSAM)

Thanks to the SAP Service & Asset Manager (SSAM) app, you can more easily process service and maintenance jobs. The app, which also works offline, offers your employees all relevant information for implementation and reporting.

SAP Field Service Management (SAP FSM)

The SAP Field Service Management (FSM) solution focuses on your entire service process: from customer contact to handling service and maintenance orders in the field. Increase efficiency, support technicians to the greatest extent possible, and realize optimal customer experiences.