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SAP S/4 Service

SAP S/4 Service is the new service backend that can be used during all steps of your service management process.

Benefits of the solution

Immediate insight

Quickly gain insight into current and historical data from customers and business partners.

Pre-established processes

Set up implementations quickly and efficiently using pre-set, sales-oriented processes.

Part of S/4HANA Core

You don't need any additional modules. The solution is part of S/4HANA and connects to logistics, HR, and invoicing processes.

This solution allows the following employees to grow

Call center employees

Work planners

Billing staff

Service managers

All steps of your service management process

The solution helps you manage customer relationships and supports functions and processes for presales, service order management, and customer interactions. Gain rapid insight into current and historical customer and business partner data. In addition, you can respond to their needs quickly and increase customer loyalty.

SAP S/4 Service is part of the SAP S/4HANA core. Its functionalities perfectly fit with existing functionalities such as logistics flows. The solution is the successor of SAP Customer Relationship Management (CRM) and SAP Customer Service (CS).

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