Service-oriented SAP Service & Maintenance solutions
Your experts, who possess specialist service and maintenance knowledge, must be facilitated adequately, and need to be able to do their work in a time- and cost-efficient way. The first-time fix rate should be as high as possible – and steps prior to repair execution are vital to that.
Challengesin this industry
Communication is the key to success
You need to prepare your job well and plan it in close consultation with stakeholders - and you can't afford to miss any details. In short, communication is the key to success – it helps you deliver.
Data-driven
Communicate quickly and efficiently by continuously retrieving data and staying connected to your people. Manage employees and machinery optimally and improve performance through extensive data collection and analysis methods.
Cost savings and time savings
That means you need to make all the necessary information available properly and clearly. In addition, the organizations visited by your technicians also want to be able to act quickly and be aware of your planning and activities.
It makes sense to rely on a service management solution that brings time and cost savings. This requires long-term focus and knowledge of the market. The shortage of technical personnel also plays an important role, as do many other challenges you may face in the service industry.
They preceded you
Quickscan
During the Quickscan we map out your current processes and future needs. This gives you a quick insight into pain points and opportunities for improvement.
Featured solutions for this industry
SAP S/4 Service
This solution helps organizations manage customer relationships and all steps of the service management process. The solution supports setting up and executing functions and processes for presales, service order management, and customer interactions.
SAP Field Service Management (SAP FSM)
This cloud supports the entire service process: from customer contact to the handling of service and maintenance orders in the field. With the SAP FSM planning board and mobile app, you increase efficiency, share relevant information with technicians and improve the customer experience.
Ask your question to our expert
Contact our people. They like to improve and optimize your service & asset management processes.