SAP solutions for service & maintenance processes

SAP S/4HANA, SAP’s latest platform, has proven itself a kickstarter for innovation. If you want to transform into an intelligent company that stays ahead of the competition, migrating to this solution is an important step.

Throughout the lifecycle of an asset, maintenance is an important phase, which requires considerable time. Manage this more easily with SAP Plant Maintenance (PM).

The SAP Field Service Management (FSM) solution focuses on your entire service process: from customer contact to handling service and maintenance orders in the field. Increase efficiency, support technicians to the greatest extent possible, and realize optimal customer experiences.

Thanks to the SAP Service & Asset Manager (SSAM) app, you can more easily process service and maintenance jobs. The app, which also works offline, offers your employees all relevant information for implementation and reporting.

With the SAP Asset Performance Management solution, you map the right balance between your assets’ performance, costs, and risks. Monitor the health of your assets through IoT data and gain more predictive insight using AI techniques.

Build new apps or extend standard SAP apps with SAP BTP. Make processes more user-friendly and efficient. Use the rich suite of capabilities, from pro-code tools to low-code/no-code tools.

Automate repetitive tasks. This reduces errors and allows your employees to focus on activities where they can really add value. SAP BTP offers tools for this, such as SAP Build Process Automation.

Let systems integrate and collaborate efficiently and insightfully. This is crucial for streamlining processes and solving problems. Think of internal collaboration and integrations with systems of suppliers, partners and customers.

Make decisions based on clean, reliable, clear insightful data. Optimize your processes with the right dashboarding. Think of solutions like Master Data Governance, SAP Analytics Cloud and SAP Datasphere.

Use AI to optimize processes and maximize resources. Think of document analysis or help from Joule, a daily assistant. Reliable answers and good data security are crucial here.