Your employees are provided with more relevant data, allowing you to solve customer problems faster.
Give customers access to AI-supported self-service options and reduce your internal employees’ workload.
Get better solutions faster through clear case management, supported by workflows.
The desktop offers your service employees access to the right knowledge and information along with clear customer overviews. This allows employees to solve customer problems faster. The solution also improves the quality of first contact and customer engagement.
The ticketing and case management system contributes to efficient processing and closing of customer tickets and automates ticket categorization. It also supports your service teams with (solution) recommendations and sentiment analysis. Finally, the solution offers AI-assisted self-service options, providing the customer with a 24/7 point of contact.
