Service Management in SAP
Customer experience is top of mind and service is more important than ever. Customers expect the same type of experience that they enjoy as consumers. Professional, IT-driven service management process is, therefore, indispensable.
Challenges in service management
Technical staff
Besides the current shortage of technical staff, you also need to deal with an ageing population. Thanks to digitization, you can onboard new staff faster and improve your image as an employer. Through process optimization, you can also boost each technician’s operational time and efficiency.
Servitization
Service is an important aspect that requires a great deal of attention. Opting for an IT-driven service management process helps sell your services better.
SAP Service Management solutions
There is a huge shortage of technicians, which means their time and qualities need to be utilized as efficiently and effectively as possible. Our service management solutions offer a way to realize this.
SAP Service Cloud
Provide fast, personalized customer service and increase the efficiency of your service organization. The SAP Service Cloud solution connects customer contacts from different channels. This allows you to create a consistent service experience across every contact channel and realize optimal customer satisfaction.
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SAP S/4 Service
SAP S/4 Service is the new service backend that can be used during all steps of your service management process.
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SAP Field Service Management (SAP FSM)
The SAP Field Service Management (FSM) solution focuses on your entire service process: from customer contact to handling service and maintenance orders in the field. Increase efficiency, support technicians to the greatest extent possible, and realize optimal customer experiences.
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SAP Service & Asset Manager (SSAM)
SAP Service & Asset Manager Thanks to the SAP Service & Asset Manager (SSAM) app, you can more easily process service and maintenance jobs. The app, which also works offline, offers your employees all relevant information for implementation and reporting.
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